Content for Families, Carers and Professionals

Privacy Policy

This Privacy Policy governs the manner in which CDKL5 UK collects, uses, maintains and discloses information collected from users (each, a "User") of the website ("Site"). This privacy policy applies to the Site and all products and services offered by CDKL5 UK.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

In accordance with EU law, our website makes use of cookies in the following ways:

  • User Content Preference
    When a visitor accesses the CDKL5 UK website they are provided with a choice of content. A users preference is remembered for a period of seven (7) days after their selection in order to ensure a consistent website experience. This data is not tied to the user in anyway and is stored on the users local computer, and not on the CDKL5 UK computer systems. After seven days the user is required to select their preference again. A user can change their preference at anytime using the applicable links towards the top of the website. The cookies in use are as follows:
    • InterstitialAudience
      Expires after 7 days. Used to distinguish a users content preference, as described above.
  • Google Analytics
    This service allows CDKL5 UK to monitor the interest in its website through the way of tracking your actions. This includes but is not limited to logging the pages you visit and taking note of the site that brought you here and the search terms (if any) that applied to you landing on our website. This data collection process does not tie data to you as an individual is merely used for the purpose aforementioned. If you do not wish for CDKL5 UK to collect this data, disable cookies in your browser. Continued use of this site stipulates your agreement in having such data collected. The cookies in use are as follows:
    • _ga
      Expires after 2 years. Used to distinguish visitors.
    • _utma
      Expires after 2 years. Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.
    • _utmb
      Expires after 30 minutes. Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.
    • _utmc
      Expires when the browser closes. Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the__utmb cookie to determine whether the user was in a new session/visit.
    • _utmz
      Expires after 6 months. Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.
    • _umtv
      Expires after 2 years. Used to store visitor-level custom variable data. This cookie is created when a developer uses the_setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated_setVar method. The cookie is updated every time data is sent to Google Analytics.
How we use collected information

CDKL5 UK may collect and use Users personal information for the following purposes:

  • To process payments
  • We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emails
  • We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

CDKL5 UK has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.

This document was last updated on February 12, 2015